- Entering and processing customer orders in the ERP system
- Reviewing orders for pricing, delivery dates, and availability
- Coordinating order fulfillment between Sales, Purchasing, Production, and Logistics
- Monitoring delivery dates and ensuring on-time delivery
- Preparing order confirmations, delivery notes, and invoices
- Maintaining customer and order data in the system
- Communicating with customers regarding inquiries about orders, delivery times, or changes
- Processing complaints and returns in coordination with internal departments
Order Processing Commericial Employee (f/m/d)
Emmerich am Rhein
Full-time
Permanent employee
Your mission
Your profile
- Completed apprenticeship
- Good written and spoken German and English skills
- Proficiency in MS Office programs
- Desirable:
- S4/HANA knowledge
- Experience in order processing
Benefits
- An innovative and international working environment
- A friendly and open company culture
- Christmas and vacation bonuses
- Good social benefits
- Flexible working time models to support work-life balance
- Promotion of employee health through company fitness programs
- Attractive “JobRad” bike leasing program
- Standard of 30 vacation days
Contact
If you have any questions, feel free to contact us at the following email address: hr-team@brother-ism.com.
About us
Brother is a Japanese company, whose profile comprises a diversity of electronic, industrial as well as domestic appliances, and is one of the world's leaders in the production of Industrial Sewing Machines and Printing. For the sale and promotion, Brother has subsidiaries all over the world. The industrial sewing machine tradition looks back upon 100 years' experience, and represents a considerable percentage of Brother's turnover. Brother headquarters for Industrial products like sewing machines and garment printer, in Europe, Africa and Middle East is located in Emmerich, Germany. Including our Branch office in Bologna (Italy) we are overall more than 70 employees, consisting of technicians, warehouse logistics staff, sales specialists, order processing specialists, marketing specialists and many more.
At the same time the Emmerich location is the Spare Parts Centre for all Europe and it stores more than 10.000 machine spare parts. Customer deliveries are processed daily under "Quick-Response-Philosophy".
Everywhere we are present, be it in clothing, in the automotive industry with airbags and safety belts, in bags and suitcases, in safety protection and environment, in the medicinal and biological areas and in the digital printing market. These are only a few areas, but it is important to stress our message "Brother at your side", which we practise every day, and our highest motto with this is customer satisfaction.
The most important conditions next to our quality as a business partner, are the world-wide accepted Brother Quality products and the good service and local consultation structure.
As a reliable employer, the trading company also takes its social responsibility very serious. The slogan "At your side" documents the committed, responsible and cooperative attitude during all business decisions, also towards the environment.
At Brother in Emmerich as the whole Brother Group we feel that it is our duty to do whatever we can to protect and preserve our environment. For this reason we are ISO 14001 certified and make sure that our Brother products are compliant to RoHS "Restriction of the use of certain hazardous substances in electrical and electronic equipment". This means that Brother Products are in line with EU regulation 2002/95/EG. With all new developments of Brother Industrial machines we always aim to lower the energy consumption of our machines, but not losing the known Quality performance.
At the same time the Emmerich location is the Spare Parts Centre for all Europe and it stores more than 10.000 machine spare parts. Customer deliveries are processed daily under "Quick-Response-Philosophy".
Everywhere we are present, be it in clothing, in the automotive industry with airbags and safety belts, in bags and suitcases, in safety protection and environment, in the medicinal and biological areas and in the digital printing market. These are only a few areas, but it is important to stress our message "Brother at your side", which we practise every day, and our highest motto with this is customer satisfaction.
The most important conditions next to our quality as a business partner, are the world-wide accepted Brother Quality products and the good service and local consultation structure.
As a reliable employer, the trading company also takes its social responsibility very serious. The slogan "At your side" documents the committed, responsible and cooperative attitude during all business decisions, also towards the environment.
At Brother in Emmerich as the whole Brother Group we feel that it is our duty to do whatever we can to protect and preserve our environment. For this reason we are ISO 14001 certified and make sure that our Brother products are compliant to RoHS "Restriction of the use of certain hazardous substances in electrical and electronic equipment". This means that Brother Products are in line with EU regulation 2002/95/EG. With all new developments of Brother Industrial machines we always aim to lower the energy consumption of our machines, but not losing the known Quality performance.